Privacy Policy

Last updated: 16 October 2026

This Privacy Policy explains how Hadel Pixel Agency (“Hadel Pixels”, “we”, “us”) collects, uses and protects personal data when you visit hadelpixels.com or contact us. We process personal data in line with the Kenya Data Protection Act, 2019.

1. Who we are

Hadel Pixel Agency
Ngong Road, Nairobi, Kenya
Email: info@hadelpixels.com
Phone: +254 798 984 105

2. Personal data we collect

• Information you give us through our contact, project enquiry, strategy call and subscription forms: your name, email address, phone or WhatsApp number, business name, the services you are interested in, budget and timeline preferences, preferred call date and time, and any details you include in your message.
• Information collected automatically when you browse the site: IP address, browser and device type, pages visited and referring websites. This is collected through cookies and similar technologies (see our Cookie Policy) and through our hosting and security services.
• Information from our work together: project communication, files and feedback you share with us when you become a client.

3. How we use your data

• To respond to your enquiries, schedule strategy calls and prepare proposals.
• To deliver and support the services you engage us for.
• To send updates or newsletters, only where you have subscribed. You can unsubscribe at any time.
• To understand how our website is used and improve it.
• To keep our website secure and prevent spam and abuse.
• To meet our legal, tax and accounting obligations.

4. Legal basis

We process personal data on the basis of your consent (for example, when you submit a form or accept analytics cookies), to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, and for our legitimate interests in running and securing our business, where those interests are not overridden by your rights.

5. Who we share data with

We do not sell your personal data. We share it only with trusted service providers who help us run our business, such as our website hosting provider, website security services, email and workspace providers, and analytics providers (Google Analytics). These providers process data on our instructions and are required to protect it. Some providers may store data outside Kenya; where this happens we take steps to ensure your data is adequately protected as required by the Data Protection Act. We may also disclose data where required by law.

6. How long we keep data

We keep enquiry information for as long as needed to respond and follow up, and client project records for as long as necessary to provide our services and meet legal and accounting requirements. When data is no longer needed, we delete or anonymise it.

7. Your rights

Under the Data Protection Act, 2019 you have the right to be informed about how your data is used, to access your personal data, to object to processing, to request correction of inaccurate data, and to request deletion of data that is false, misleading or no longer needed. You may also withdraw consent at any time. To exercise these rights, email info@hadelpixels.com.

If you are not satisfied with how we handle your data, you can lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

8. Security

We use reasonable technical and organisational measures to protect personal data, including secure (HTTPS) connections and website security monitoring. No method of transmission over the internet is completely secure, but we work to protect your information.

9. Children

Our website and services are intended for businesses and organisations. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.

11. Contact us

For any questions about this policy or your personal data, contact us at info@hadelpixels.com.